Extract
Achieving high performance in delivering value to customers is a fundamental objective for any company that aspires to stand out in its sector and remain competitive in the long term. To achieve this, the reorganization of the business based on clear and focused strategies, the establishment of formal but pragmatic governance mechanisms and processes aligned with the business strategy; as well as the active participation of senior management and the effectiveness of middle management and operational staff, are essential elements to achieve excellence at all levels of the organization and business success.
Contents
Organizational Culture: Catalyst for Business Success
Business success goes beyond having a brilliant idea or an innovative product. Rather, it is the result of a combination of factors that come together to create an environment in which the company and its employees can thrive and perform highly effectively in delivering value to customers. This value creation is not built overnight nor is it achieved with a single change or action.
It is about planting a strong and cohesive organizational culture that reflects values such as responsibility, leadership, service, commitment, honesty, innovation, among others, and encourages excellence in all aspects of the business. This is because the organization and its performance is the result of the individual ways of thinking and acting of its members that add up to a collective effort..
These ways of thinking and acting are shaped and influenced by two systems that act simultaneously in the organization, these being the rational, that shapes daily operations and establishes the strategic direction, and the emotional, that influences how employees relate to each other and to the company as a whole.
Rational System: Establishing an Effective Framework that Models Desired Behaviors
The main purpose of establishing a robust rational system is to generate and maintain independence of middle management and senior management leaders, and allow the organization to operate on its own and develop exponentially in highly competitive and changing environments. This is achieved by integrating three key pieces:
Clear and Focused Business Strategies
In today's increasingly dynamic and competitive business environment, businesses must adapt to market changes, customer demands, and emerging technology trends. This implies constantly transforming to remain competitive, relevant and sustainable in the long term.
In this context, uncertainty about the future of an organization at its different levels and ambiguity about expectations and priorities can substantially undermine efforts to develop business excellence. It is because the formulation and communication of business strategies, where the future of the organization and the role played by each collaborator is discussed, is key to align focus to the desired outcome and boost team morale.
Formal and Pragmatic Governance Mechanisms
A good organizational performance management requires clear leadership and decision-making structures that have roles, responsibilities and accountability mechanisms based on results. These mechanisms must be flexible and adaptable to respond to the changing needs of the business environment.
Establishing business objectives that are specific, measurable, achievable, relevant and tangible over time is essential to evaluate the organization's progress and adjust strategies as necessary to achieve goals. At the same time, fostering a culture of responsibility involves each member of the organization taking responsibility for their actions and contributing to the overall success of the company.
Formal Processes Aligned with the Business Strategy
A high-performing organization requires robust operating systems that optimize processes and ensure consistency in the delivery of its products and services. For this, it is necessary to characterize, document and review the organization's processes constantly and train staff in their implementation and monitoring to ensure that they are aligned with strategic objectives and that they respond in an agile manner to market demands and operational realities.
Emotional System: Encouraging a Collaborative and Results-Oriented Work Environment.
The main purpose of establishing a harmonious emotional system is to encourage innovation, creativity and commitment of collaborators by keeping all members of the organization aligned with the objectives and strategies in an environment where they feel comfortable sharing ideas, concerns and suggestions. This is achieved by integrating three key pieces:
Involved and Communicative Senior Management
The active participation of senior management goes beyond establishing and communicating a clear and motivating vision for the business; includes getting directly involved in the support and development of human talent and work teams. Having the right people in key roles and avoiding power games, especially in the context of family businesses, is fundamental to the success and stability of the organization.
These people must be able to foster a culture of innovation and continuous learning, implement systems and maintain operational excellence that allows the company to remain relevant and competitive. Instead of exerting authoritarian control, senior management must adopt a more collaborative approach focused on influencing collective behavior to generate commitment to results. This involves moving from simply giving instructions to inspiring and motivating team members to take responsibility and achieve established goals.
Efficient and Effective Middle Management
Middle managers play a crucial role as a link between top management and operational staff. To be effective, they must be able to accurately describe business processes and fundamentals, as well as clearly communicate expectations and priorities to their teams. In addition, they must act as facilitators of change and promoters of a solid and positive organizational culture.
These leaders model the organization's values and influence (directly or indirectly) their teams to adopt them in their daily work. They should pay special attention to negative attitudes in their subordinates that can hinder individual performance and business success. Some of them are:
Not knowing your aspirations, null or unclear goals. Have a short term vision without a growth mentality and leave a legacy.
Hide behind one defeatist mentality assuming that you have bad luck and it is all the fault of unfair situations that surround you, making you a victim.
Be a slave to your pleasures from impulses. Maintaining an uncontrolled state of excessive consumption (fast food, alcohol and drugs, entertainment and social networks, compulsive shopping, among others).
Expect new changes and effects in your life without destroying repetitive negative behaviors.
A highly routine environment to avoid that which does not remain within your environment excess of comfort conditioned by fear of failure.
Not knowing how to let go or ignore what is not convenient in the long term.Holding on to what you want in the moment over what you need for the future.
By providing timely and efficient support, where employees are guided with respect, teaching and human sense, leaders can help transform these attitudes into positive behaviors that boost individual and collective performance, as well as fostering a good work atmosphere that allows working with enthusiasm and respect. These positive behaviors include:
Accept and overcome the past, live and take advantage of the present, mentalize and take action towards the future that you want for yourself and your loved ones.
Keep the faith in whichfinal prevails regardless of the difficulties, and at the same time, face adversity of current reality.
Aim for the greatest possible good that can be conceived, removing distractions from the road and shifting focus.
Yes it must change and it can change, it changes. You don't want things to be easier but rather you develop your strength, wisdom and courage to overcome challenges.
Constantly look for doors and opportunities for growth to take advantage of all that life has to offer.
Set healthy boundaries and develop a strike system that is communicated and respected.
Capable and Committed Operational Personnel
The operational staff, as the basis of the organization, must be able to perform duties independently by being able to make decisions and assume responsibilities when situations warrant it. This requires adequate training and the implementation of formal communication methods that facilitate the coordination and collaboration between different teams and departments to provide the necessary support and resources so that results can be achieved efficiently, smoothly and effectively.
Having training programs, mentoring and growth opportunities helps employees in their personal and professional development, keep the company at the forefront of its sector and avoid talent rotation (silent or announced). Finally, promoting a healthy work-life balance is essential for employee well-being and company productivity.
Conclusion: Achieving High Performance is Everyone's Commitment
Achieving a high-performance organization requires a holistic approach that spans from the inspiring leadership to a solid organizational culture, through effective communication, continuous development and constant innovation. By adopting these keys and committing to excellence at all levels, companies can create an environment in which both employees and the organization can reach their full potential and achieve sustainable long-term success.
By creating a sound rational system and encouraging a harmonious emotional system, a company can generate and maintain organizational harmony, as well as establishing an effective command order that directs the team's efforts towards the release of restrictions and the true achievement of results, enhancing the individual culture, and therefore, the organizational culture.
Achieving and maintaining high performance in an increasingly competitive and changing business environment is essential for business survival. Culture not only drives short-term success, but also strengthens the identity and purpose of the organization, allowing it to thrive and grow sustainably over time.
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About Pablo Tellaeche (Author):
Owner and main consultant of TACs Consultores, Speaker and University Professor; seeks to bring a true and positive Lean Culture and Digital Transformation to every company with which he has the pleasure of collaborating.
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